call-centre

15,000 callers to 0508 BUDGETLINE

New Zealand’s only budgeting help line has just topped 15,000 callers.

0508 BUDGETLINE (283 438) is a free number that you can call from mobile phones, something important to a typical caller says Raewyn Fox, CEO of the New Zealand Federation of Family Budgeting Services, who operate the line.

“The 0508 number is for people who need information about budgeting,“ Fox says. “Often this is simply finding their local free budgeting service (we have more than 160 around the country). Sometimes we help them with questions about insolvency, or general questions about budgeting and budgeting services.”

Fox says the numbers of callers has increased dramatically over the past couple of years. “Partly that’s due to an increase in awareness of budgeting after the financial recession,” Fox says, “but we’ve also had a lot of callers via Work and Income since the Future Focus changes require a budgeting activity. This has placed a lot of strain on our freephone number, as well as on budgeting services across the country.”

This was recognised by the government with the new Budget announcing a short-term funding boost to help with capacity, and a review of how budgeting services are funded to be completed by this time next year.

Fox says that in the meantime the freephone number is only just keeping up with capacity. “We have one dedicated budget adviser answering the phone between 8am and 4.30pm Monday to Friday, but she is only just keeping up with the demand so far,” Fox says. 0508 BUDGETLINE is funded through a combination of funding from ANZ Bank, The Cooperative Bank, the Commission for Financial Literacy and Retirement Income, and Genesis Energy.

Budgeting advice is offered free through the New Zealand Federation of Family Budgeting Services, with over 160 locations throughout the country. You can find your nearest budgeting service by visiting www.familybudgeting.org.nz or calling 0508 BUDGETLINE (283 438).

2 replies
  1. Catherine Ross
    Catherine Ross says:

    Since being based at national office, I sit directly next to the 0800 budget line adviser and can vouch for the work being achieved with this resource, that phone runs hot daily from all around the country even fro the Far North where I’ve just left to come to Wellington to work…and I’ve also been able to do some interim work on this line during breaks for the adviser, and I’d like to say what an awesome support from those organisations funding this project – as a paid employee of the federation I would personally like to thank them on behalf of all the callers…the relief for the community wide is just awesome.

    Reply
  2. Peter Freedman
    Peter Freedman says:

    As an ex budget adviser, now living in Australia, glad to see the service is going strong. All the best for the future, Raewyn and co, the great work you do is certainly needed.

    Reply

Leave a Reply

Want to join the discussion?
Feel free to contribute!

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>